INFO

ALL SALES ARE FINAL

TO BE ELIGIBLE FOR REFUNDS PRODUCTS MUST BE:

• IN ORIGINAL CONDITION
• UNUSED
• IN ORIGINAL PACKAGING

DONKUMI WILL ONLY PROVIDE CASH REFUNDS FOR THE FOLLOWING REASONS:

1) THE ITEM YOU ARE SENT IS FAULTY AND WE 

ARE UNABLE TO REPLACE IT DUE TO LACK OF

 STOCK. HOWEVER YOU MUST HAVE NOTIFIED 

US VIA INFO@DONKUMI.COM

WITHIN 7 DAYS

OF RECEIVING YOUR ORDER, QUOTING YOUR ORDER NUMBER AND PROOF OF FAULT.

ONCE WE RECEIVE YOUR REFUND REQUEST, WE WILL REVIEW IT PROMPTLY.

IF YOUR REQUEST MEETS THE ELIGIBILITY CRITERIA, WE WILL INITIATE THE REFUND PROCESS

INTERNATIONAL BUYERS ARE RESPONSIBLE FOR ALL CUSTOMS AND DUTIES.

ALL ITEMS ORDERED REMAIN PROPERTY OF DONKUMI UNTIL FULL PAYMENT HAS BEEN RECEIVED